Everyone thinks they know what good customer service is. We’ve all had bad customer service—a waiter who won’t bring…
Do you think sales is a dirty word? Many of us think that way … and given all the tacky…
Anyone who questions the relationship between business and storytelling need look no farther than the humble corporate mission statement. …
Do you have a customer service horror story to share? What stories are you telling about yourself before you even…
“Storytelling…? I don’t know.” A troubled look flashed across Sally’s face. “You'll have a hard time selling me on your…
Are your messages missing the mark? Are your stories clear and accurate or are your meanings lost in translation? The…
Use storytelling for problem-solving. Think about the various stories involved in a conflict and plot a course for resolution. Seen…
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