In storms of life and business, it requires immense energy to sustain conflict. Dangerous and destructive forces require attention and—at…
Sell outcomes. The products or services you exchange at the transaction stage of a business relationship might not be the…
Imagine an event where each attendee is given a puzzle piece and directed to connect one-at-a-time with others in the…
We give more weight to evidence that supports what we like—a phenomenon called, “confirmation bias.” Belief is often based as…
Anyone who questions the relationship between business and storytelling need look no farther than the humble corporate mission statement. …
Keep your listeners’ attention while reading aloud. The host announces the next author. She walks to the lectern, offers a…
Do you have a customer service horror story to share? What stories are you telling about yourself before you even…
If you’re skeptical about the connection between business strategy and storytelling, consider the challenges faced by advertising agencies and marketers.…
Shipwrecks are the ultimate symbols of massive failure. Building and operating a ship is an enormous enterprise that requires people, money,…
One Sunday morning not long after I had been introduced to sailing, I was enjoying a cup of coffee in…
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